Frequently Asked Questions
Helpful information about player packages, sizing, orders, shipping and returns.
How do I know which player package to order?
Choose the package assigned to your player's team or age group. If you are unsure, confirm with your DOC team contact before completing the order.
How do I select sizes for package items?
Review every product option on the package page. Each required item may have its own size selection. Use the size guide and verify each choice before checkout.
Can personalized items be returned or exchanged?
Products customized with a name, number, team mark or other personal detail are generally final sale unless they arrive damaged or were produced incorrectly. Review the product-specific terms before ordering.
When will my order ship?
Processing times vary by product and may be longer for team, package or personalized merchandise. The estimated timing shown on the product or order confirmation should be treated as the primary guide.
Can I change an order after it is submitted?
Contact support immediately. We cannot guarantee changes after production or fulfillment begins, but we will review the request.
How can I track my order?
When tracking is available, it will be sent to the email address used during checkout. You can also review order details in My Account.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos of the product and packaging.
Who should I contact for order help?
Use the Contact page and include your order number and checkout email so the support team can locate your purchase.
Still Need Help?
Send us your order details and we will help point you in the right direction.